Studio Etape, operating under the name Cambiance, values your privacy and processes personal data with the utmost care. This policy outlines how we handle your information in compliance with the General Data Protection Regulation (GDPR).

1. Data Controller
Studio Etape
Belseledorp 159
9111 Belsele – Belgium
📧 info@cambiance.be
📞 +32 479 48 08 25

2. What Data We Collect
We collect only the information necessary to provide our services, including:

First and last name

Email address

Telephone number (optional)

Purchase details (ticket type, price, date)

Payment data (handled via external payment processors – we do not store card or bank details)

3. Purpose of Processing
Your personal data is used for the following purposes:

Processing and managing your ticket purchase

Providing relevant information about the Event

Fulfilling legal accounting obligations

Sending marketing communications (only with explicit consent)

4. Legal Basis for Processing
The legal grounds for processing your personal data are:

Contractual necessity (e.g., to deliver your ticket)

Legal obligation (e.g., bookkeeping)

Consent (e.g., for marketing communications)

5. Sharing Data with Third Parties
We only share your data with third parties when:

Necessary for the execution of our services (e.g., ticket providers, payment processors)

Required by law
We ensure that data processors act in compliance with GDPR by entering into data processing agreements.

6. Data Retention
Your personal data is retained no longer than necessary for the purposes for which it was collected, unless a longer retention period is required by law.

7. Data Security
We implement appropriate technical and organizational measures to safeguard your personal data against loss, misuse, unauthorized access, disclosure, or alteration.

8. Your Rights
Under GDPR, you have the right to:

Access your personal data

Correct inaccuracies

Request data erasure (subject to legal exceptions)

Restrict or object to processing

Data portability
To exercise these rights, contact us via info@cambiance.be.

9. Complaints
If you believe your data has been processed unlawfully, you may file a complaint with the Belgian Data Protection Authority: www.dataprotectionauthority.be.